Purchase Returns


In Purchase Return (Return Outward) items/goods procured by the store by placing a Purchase Order are returned back to the supplier. The reason for returning the merchandise can be various such as defective goods shipped by supplier, incorrect product specification, excess shipment, wrong items shipped etc.

System provides two types of Purchase Return:

Cash back (Refund) - In this case supplier returns an amount of money back to the store

Exchange - In this case store purchases new merchandise in lieu of the returned goods

Prerequisites of purchase return:

  • Purchase return is possible only for product(s), which have been marked Return Allowed in the Product Master.
  • Purchase return is possible only when Goods Received Note has been created against the purchase order.
  • Purchase return is possible only when payment has been made against the purchase order.

How to create Purchase Return :


To create a Purchase Return :-

1. Navigate to Back Office Management > Transaction > Purchase Management > Purchase Return view, and click on the  (+)New.

(Figure 1 - Creating Purchase Returns Page)


2. In the Purchase Returns page enter the Purchase Order No.


(Figure 2 - New Purchase Return for all Page)


3. Select  the Return All check box


When you select the Purchase Order No., data in the Supplier field will automatically be populated. In addition, Purchase Order Details will be displayed below the Purchase Returns section. The order line details will are shown under the Line Details section.


Purchase Order Details


(Figure 3 - Purchase Order Details Page)


4. Order - Line Details


(Figure 4 - Purchase Order Line Details page)


5. Enter/validate the return quantity and Save to complete the transaction. Stock of product will be decremented by the quantity of item returned back to the supplier.


(Figure 4 - Creating Purchase Returns Exchange Page)


How to create Exchange ?

1. If you want to procure new items/goods in lieu of the returned goods

2. Click on exchange. This will redirect you to the to Purchase Order page

3. Where you can create a new purchase order for the same supplier.

4. You can choose to create a purchase order for the same product you had bought previously or other products as well.

5. For more details on how to create a purchase order, please refer Purchase Order.