Return History


From this page, you can view all Returns generated (see figure 1). 


  1. To  view a returns directly type the returns No. in the search box. 
  2. When the page opens it shows the list of returns.
  3. You can print or share the returns by clicking Print or share options. 


On Opening Estimation page it will take you to Estimations page. 


How to create a Return ? 


  1. Navigate to Menu > Transaction > Return
  2. It will take you to Returns history screen and click on New
  3. From popup screen Select the Invoice
  4. From Products pane select the Product to be returned.
  5. Select the return type as Refund to provide refund amount to customer.
  6. select the return type as Exchange to provide exchange against sold item.
  7. Return is been created 



(Figure 1 - Returns page - History)

  1. The Estimations can also be edited, printed and Shared from the edit, print and share options provided.


(Figure 2 - Refund)


(Figure 3 - Enter Discount recovery amount)


(Figure 4 - Refund confirmation)


(Figure 5 - Refund generated)

Note: You can generate refund to the customer wallet If selected the customer during Invoicing.


Exchange:


(Figure 6 - Select Exchange)


(Figure 7 - Enter Discount Recovery & proceed)


(Figure 8 - Select exchange items and proceed)


(Figure 8 - Payment)


(Figure 9 - Exchange is generated)